In India, every consumer has the right to be protected against unfair trade practices, defective products, poor services, and exploitation. Whether it’s a faulty mobile phone, a delayed refund, or unjust billing, you don’t need to run from office to office — you can now file a consumer complaint online from the comfort of your home.
Here’s a complete step-by-step guide to help you file a complaint online under the Consumer Protection Act, 2019, using the official Indian consumer grievance portal.
✅ Who Can File a Complaint?
Any consumer who has:
- Purchased goods or availed services for personal use
- Faced deficiency in service, defective product, overcharging, or misleading advertisement
- Proof of purchase like invoice, receipt, or screenshot
You do not need a lawyer to file a basic complaint.
Step-by-Step: How to File a Consumer Complaint Online in India
Step 1: Register on the National Consumer Helpline Portal
👉 Visit the official website:
https://consumerhelpline.gov.in
- Click on “Sign Up” in the top-right corner
- Fill in your basic details: Name, Email, Mobile Number, Password
- Verify your mobile number using OTP
- Once registered, log in using your credentials
Step 2: Click on “Register Your Grievance”
After logging in:
- Go to “Grievance” → “Register Your Grievance”
- Select the sector (e.g., e-commerce, banking, electronics, etc.)
- Choose the company name from the dropdown (if not listed, type it manually)
- Mention transaction type, mode of transaction, and amount involved
Step 3: Fill Out the Complaint Form
You will be asked to provide:
- Complaint details: What went wrong? (product not delivered, poor service, fake product, etc.)
- Date of incident
- Invoice number, order ID, or reference number
- Location (city, state)
- Upload supporting documents: bill, screenshots, chat/email proof, photos
📝 Pro tip: Be clear, factual, and polite in your complaint summary. Avoid emotional or abusive language.
Step 4: Submit the Complaint
Once you’ve filled all the required details:
- Review the information
- Click Submit
- You’ll receive a Grievance Registration Number via SMS and email
This number can be used to track your complaint status.
Step 5: Track and Follow Up
- Go to the “Track Your Complaint” section on the website
- Enter your complaint number and check the status updates
- Most complaints are forwarded to the concerned company for resolution within 30–60 days
What If the Complaint Is Not Resolved?
If the company doesn’t respond or you’re not satisfied with the resolution, you can escalate the matter:
🏛️ Option 1: File a Complaint on E-Daakhil Portal
Official court filing portal:
https://edaakhil.nic.in
- You can file a complaint in the District Consumer Disputes Redressal Commission online
- Pay a nominal court fee based on the claim amount
- Attend hearings online or physically
- The decision is legally binding
🛑 Option 2: Call the National Consumer Helpline
Toll-Free Number: 1800-11-4000
Alternate number: 1915
Or WhatsApp your complaint to: +91-8130009809
✅ Things to Keep in Mind
- Always keep a record of chats, calls, and bills
- File the complaint within 2 years of the incident
- Do not file multiple complaints for the same issue
- Be patient — resolution can take 2 to 8 weeks, depending on complexity
Conclusion
As a consumer, you have the right to be heard and protected. Filing a complaint online in India is now simple, fast, and free. Whether it’s about defective products, refund delays, service negligence, or fraud — don’t let it go. Use the official portals and raise your voice legally.
In 2025, digital India isn’t just about convenience — it’s about empowerment.
